Leadership & Team Development

Improve Your Leadership Skills by Enhancing Your Emotional Intelligence

How to be a 21st Century Leader: Enhancing Your Emotional Intelligence

Two-Day to Four-Day Training Program by Donna Strickland

The difference between organizations that make it in the 21st century and those that don’t will be whether their leaders have learned new skills and adopted a completely new perspective. Today’s leaders need more than technical ability and IQ to succeed; they need emotional intelligence. Leaders will be called on to manage unending transitions, inspire others, coach, and mentor employees and to learn continuously. Donna’s skill-building program gives participants a solid grounding in the basic skills, perspective and knowledge necessary to be successful leaders in the new reality.

In this four-day “learning intensive” Training Program, Donna Strickland will help you:

  • How to understand emotionally competent leadership, its components and its role in workplace success
  • Handle setbacks with grace and renewed determination
  • How NOT to over or under-react to a decision or situation
  • Recognize your own stress style and when you are “over the top.”
  • How to reduce stress through the use of emotional fitness techniques
  • Increase productivity and resiliency during change and transition
  • Learn your own particular work behavioral style
  • Learn how each style responds to change and transition in the work setting
  • Discover strategies for flexing your style in relation to others to decrease tension, increase morale
  • Learn specific tools to help you with conflict, tension and disagreement
  • How to hold people accountable and tie to performance evaluations and professional development plans
  • Learn what to do with those “irregular people” you supervise…and how to know if you’ve really got one!
  • The 7 Deadly Needs and how they interfere with one’s ability to Lead
  • What it really boils down to: the Secret Ingredients of Leadership
  • Giving Feedback 10:1 ratio of appreciation’s to constructive criticisms
  • 4 Symptoms of a “Team in Trouble.”
  • How and why words matter. Impact versus Intention
  • Practice “letting go”, lightening up and loosening up to help you deal with being “stressed to the max” in this wild world we all live in
  • Customer Service: “How to Service Unto Others as they Want to be Serviced Unto”… meeting the customer where they are, not where you are
  • A new way to look at “transition”: what change does to people. Also, how to foresee people’s reactions to change and how to design and implement a plan to get people through transition
  • What to expect, now that the traditional employer-employee contract no longer applies
  • How to manage endings: taking stock of who is losing what. Plus, dealing with the real issues of loss, anger, fear. The truth about what happens when you fail to manage endings
  • Use the Pioneer Story as metaphor for continuous change
  • Managing the transition from an Authority Culture (the old style) to a Communications Culture (the new style)
  • Coaching skills for 21st century leadership: how to help people grow
  • How to give and receive feedback based on the person’s style
  • Practice Humor Skills to help you flow “like water.”
  • Experience the Circle of Connection
  • Building a Team: What really matters
  • Conversations with one another to create our Future State

About the Training Program

In this four-day leadership development course, you will learn about your own personality style, reading someone else’s and tools for building commitment in tough times. You will learn specific coaching and counseling skills to develop alignment between individual and organizational goals. You’ll also learn why your vision matters more than ever before, why you want to deal with conflicts and tension, why laughter does matter, and why you may want to save your own life.

Interested in Hiring Donna Strickland?

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Hire Donna Strickland for a Training Program by contacting us directly at (303) 808-4880.